Abu dhabi: The Central Bank of the UAE (CBUAE) and the World Bank Group have signed an agreement to bolster cooperation in financial inclusion, financial literacy, consumer protection, and dispute resolution. The agreement was formalized during a high-level meeting at the CBUAE headquarters and witnessed by Khaled Mohamed Balama, Governor of the CBUAE, and Anna Bjerde, Managing Director of Operations at the World Bank Group.
According to Emirates News Agency, the collaboration will focus on several key areas, including initiatives for financial literacy and inclusion, principles for digital fraud prevention, and enhancing mechanisms for resolving banking and insurance disputes. Furthermore, both parties discussed the upcoming second edition of the Regional Summit on Financial Health and Inclusion, set to take place in Abu Dhabi in September 2026, organized by the CBUAE.
The agreement was signed by Fatma Abdulla Al Jabri, Assistant Governor for Financial Crime, Market Conduct, and Consumer Protection at the CBUAE, and Ousmane Dione, Vice President for the Middle East and North Africa, Afghanistan, and Pakistan at the World Bank Group. The signing ceremony was attended by CBUAE Assistant Governors and senior officials from both organizations.
On the occasion, Al Jabri stated that the agreement reflects the CBUAE's dedication to promoting financial inclusion and literacy, as well as enhancing consumer protection. The CBUAE aims to build a society capable of making informed and responsible financial decisions through the development of the National Financial Literacy Strategy, in collaboration with various public and private sector partners.
Dione emphasized that the agreement reaffirms the strong partnership between the World Bank Group and the CBUAE, highlighting their shared commitment to reinforcing the UAE's leadership in financial inclusion and health.